FAQs

Question 1

What is the minimum order quantity (MOQ)?

Accepted Answer

For our standard wholesale orders, the minimum order quantity is 50 units per style. For custom branding or OEM services, the MOQ is typically 300 units. Please contact our sales team for specific requirements.

Question 2

What are your shipping options and delivery times?

Accepted Answer

We offer both standard and express international shipping. Standard shipping usually takes 10-15 business days, while express options via DHL or FedEx can deliver within 3-7 business days depending on your location.

Question 3

Do you offer custom branding or OEM services?

Accepted Answer

Yes, we offer comprehensive OEM and ODM services. We can customize the frames, lenses, packaging, and accessories with your brand logo to create a fully personalized product line.

Question 4

What is your return and exchange policy?

Accepted Answer

We accept returns or exchanges for defective products within 30 days of receipt. All items must be in their original condition and packaging. Custom or branded orders are non-refundable unless there is a manufacturing defect.

Question 5

How can I track my order?

Accepted Answer

Once your order is dispatched, you will receive a confirmation email containing your tracking number and a link to monitor your shipment's progress in real-time.

Question 6

Are your products covered by a warranty?

Accepted Answer

Yes, all our eyewear products come with a 1-year manufacturer's warranty covering material and production defects. This does not cover damage caused by normal wear and tear, accidents, or improper handling.

Question 7

Do you provide samples before placing a bulk order?

Accepted Answer

Absolutely! We encourage clients to order samples to verify the quality and design before committing to a larger order. The sample cost can often be credited toward your first bulk purchase.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and direct bank wire transfers (T/T). For large wholesale orders, we typically require a 30% deposit upfront and 70% before shipment.

Question 9

Can I change or cancel my order after it's been placed?

Accepted Answer

For standard stock orders, you can cancel or modify your order within 24 hours of placement. Custom OEM orders cannot be canceled once production has started.

Question 10

How do I contact customer support?

Accepted Answer

Our customer support team is available via email at contact@moptic.com or by phone at +855 12 444 481 during standard business hours. You can also reach us through our social media channels.